• Call Us: 1-888-SITE5-COM
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Contact the Friendly Folks at Site5

We're here to help 24 hours a day, 7 days a week!

No matter what time or day, someone from Site5 (not an answering service or outsourced support company) will be here to assist in whatever way necessary.

Email

You can open new tickets by sending an email to the appropriate address below.

Department Purpose
Sun - Sat
10 AM - 6 PM (EST)
  • All pre & post-sale service requests.
  • Questions regarding any of our services.
  • Existing clients who would like to add or modify services.
Customer Service
24 x 7
  • Outstanding technical assistance (24 hours a day, 7 days a week) no matter the account you hold!
  • Please use the Support tab within Backstage to submit tickets to Technical Support.
Mon - Fri
9 AM - 5 PM (EST)
  • Questions regarding an invoice or charge.
  • Current clients wishing to terminate an account.
Mon - Fri
8 AM - 6 PM (EST)
  • Non-clients wishing to make UBE/UCE/Spam reports.
  • Non-clients wishing to report DMCA & other international violations of law.
Please do not send the same inquiry to more than one contact address, as it will actually slow down our staff's response time.

At Site5 we are known for our legendary customer service and support via our email tracking system. By assigning a tracking number to each new customer service request, the system allows us to monitor the issue's progress and see it through to resolution. It also gives requestors a reference number so that information can be appended to open issues.

Live Chat

We offer Sales and Support live chat. Please visit our Live Chat page for operational hours. Please note that Billing assistance is not available via Live Chat.

Toll-Free Sales Phone Number: 1.888.SITE5.COM (1.888.748.3526)

During business hours we provide toll-free sales phone assistance. International callers please use our non toll-free number: +1 925.478.3115


Phone can NOT answer support requests! Please email our support team at one of the addresses above.

 

NOTE:

The number listed above is for sales assistance only. In order to reduce costs and increase efficiency, Site5 does not provide a telephone contact method for technical support. Based on the nature of problems had by web hosting customers, it is much timelier and more effective for issues to be handled via email rather than over the phone.

We have a very high customer satisfaction rate and are known as one of the most customer oriented hosts in the industry. This reputation was earned without phone support. We have many large business customers who trust us with their mission critical websites, and they have not been let down. Site5 knows support. Period.