About Site5 / Why Site5? 5 Reasons!
We Guarantee Our Uptime, Support, and Services
We hate downtime as much as you, and we do everything we can to ensure all our customer's websites have the highest possible uptime for their websites! We are so confident, we offer a 99.9% uptime guarantee so that if we don't hit this mark you get your money back.
That isn't all we guarantee though. We also guarantee the response time of our tech support to ensure you always get a fast response to your problems. Plus our Management Team is accessible to all our customers if you ever have any complaints. Every morning the CEO, COO, and DTO review every ticket or chat that receives a low rating and contacts the customer to make sure the issue was fixed and to correct any mistakes support might have made. We are not perfect, but perfection is our goal.
We Offer a Free Trial and a 45 Day Money Back Guarantee
We are confident that you will love our hosting services and we offer a 30 day free trial so you can take a look around with no risk! This offer is valid on our web hosting and reseller hosting plans.
Additionally, we offer a 45 Day Money Back Guarantee just in case that is not enough. We want to be the last web hosting company you ever use and the one you tell your friends and family about!.
Our Support Team Is Friendly, Fast, And Knowledgeable
We all know how frustrating it can be to have a problem and not get the support you deserve. At Site5, service is our highest priority! Our expert team is here to help you 24/7 and we strive to provide the best customer service possible. If you have a problem we will investigate it, find a solution, test the solution, and then send you a full explanation. We hate it as much as you when a support representative doesn't explain something fully or asks you to test to see if a fix worked. At Site5 that should never happen; if it does please alert our Management Team directly at .
Our Web Hosting Is Easy To Use
We don't want to make web hosting any more complicated than it already is, and our online control panel is designed to be very easy to use. We are constantly making adjustments to improve usability and you can try a demo and take tours of our Web Hosting, Reseller Hosting, and VPS Hosting.
For more advanced users this doesn't mean you are missing anything. In fact, it means our interface is just easier to use than our competition while still allowing you to do just about anything! We are always open to requests and if you need a new feature just let us know.