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State of Site5: February 2015

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Greetings!

We hope everyone is staying warm! If you are lucky enough to live in a region where the temperatures stay relatively warm, we certainly envy you! February, although cold, has been nice and warm here at Site5. This has been one of the busiest months for our company, and we love it! So, here’s what we’ve been up to:

  • Management of Resources:  Site5 has been focusing on using what resources we have more efficiently. By taking a closer look into how efficient each one of our servers are, we have made improvements to our server fleet by: expanding into globally managed datacenters, altering server settings such as memory limit, and adding more detection tools to prevent attacks (WordPress websites in particular). These adjustments to our fleet will make each server run more efficiently, and should reduce the strain each server experiences, thus making your websites run more efficiently!
  • Updates, Updates, Updates: Updates are a critical aspect of keeping our servers happy and healthy. These updates mean better server quality for all customers across all hosting plans. Upgrades for this month include:
    • cPanel: 11.44 is running and we are currently testing 11.48 on certain servers
    • mySQL has been upgraded from 5.1 to 5.5
    • 3.14 Linux kernal is now running on all servers and virtual machines to improve performance and stability.

Spring is right around the corner and Site5 is keeping up the momentum! What can you expect from Site5 in the upcoming months? Check it out:

  • WordPress themes: Our team of web designers have been tirelessly working on new WordPress themes to feature on our WordPress theme website, S5Themes. Our next theme will launch in April and will continue to reflect current WordPress trends. Any ideas on a WordPress theme? Feel free to let us know on social media: @Site5.
  • Customer Service: Site5 plans to continue our work in our customer service department to improve ticket/chat response times and quality. Gathering feedback from our customers is so important to us. We are constantly looking to improve every area of our customer service team so that our customers get the best experience available.
  • Backend/Billing System: With the launch of our new backend/billing system, our engineers have tirelessly been working on upgrading and improving the system to create an effortless and smooth running dashboard for our customers.
  • Expansion: We really just want to take over the world. Anyone interested in a space station server location? Sounds amazing. Site5 continues to research and investigate new places for server locations and datacenters. We are also looking to continue expanding our workforce. If you are interested in working with a modern and globally present company, consider joining our team. If you are interested in learning more about our software development team check this site out, and for our tech team go here.

Overall, I think we are all looking forward to Spring! Of course a huge shout out to all of our existing customers for being awesome, and a big welcome to all of our new customers! We are so happy to have you aboard our team. Enjoy the rest of winter friends! We will talk soon.

State of Site5: January 2015

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Greetings!

First and foremost, welcome to 2015! We hope your holiday season was joyous and your New Year full of laughter. As we reflect on what 2014 brought us, we are grateful for you, our customers. Last year brought a lot of changes and additions. Thank you for sticking with us and allowing us to help you reach your goals. Here are a few things we have planned in the year ahead:

  • Our Software Development team has been working on Version 2.0 of Backstage that will be coming out this year :). This will bring a lot of improvements to that platform and we can’t wait to show you!
  • For all of you WordPress users, keep your eye out for more custom made, WordPress themes. We will launch a new theme every other month. Join S5Themes today, and join our WordPress mailing list so new themes are automatically delivered to your inbox!

2014 was a great year for Site5. What did we accomplish this year?

  • Bonjour! We have recently opened our newest DC location: Hosting in Paris, France! This location is available for shared, reseller, and managed/unmanaged VPS hosting. Paris, France is our third European hosting location currently available to our customers. And, we now offer a total of 23 hosting locations across the world!
  • We launched our new billing and backend system! This has been a monumental two year project and we can’t wait to show our customers the improvements. We will soon switch all of our clients to this new system, and we will post details on specific dates in early 2015. This new version of Backstage is a giant leap forward and it will allow us to add more features to Backstage, totally redo the domain registration section, and a whole lot of streamlining for a better customer experience.
  • Internally our technology team has been streamlining the software we use to manage all the software that powers your website. This is resulting in improved uptime, faster pagespeed, and a lot of improvements across the board!
  • Internally we’ve been improving the software our Customer Service team uses and this is resulting in faster support :), hopefully everyone is noticing that improved speed!

Keep an eye on our blog for more updates throughout the year!

Looking for an amazing position and want to work from home?

If you are looking for a new start to the New Year, consider joining our team here at Site5. With over 120+ team members from all over the world, we have several positions open. If you are interested in learning more about our software development team check this site out, or for our tech team go here.

We are looking forward to an exciting and productive new year! If you have any feedback, or questions, please leave a comment below.

The GHOST Vulnerability

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There has been a lot of news lately about a new security vulnerability affecting most Linux-based operating systems. At Site5, all of our servers run Linux (CentOS specifically). The vulnerability has been nicknamed GHOST (because it uses the GetHOST function in glibc) and is due to a buffer overflow exploit, which could cause unauthorized remote code execution.

All of our servers have been updated to the latest glibc library, which patches this exploit. Because glibc is integrated into almost every aspect of the Linux operating system, we needed to do a full server reboot of all servers. This includes all shared, reseller, cloud, and managed VPS systems.

If you are on an unmanaged VPS, the upgrade would not have been performed on your server as we do not have access to those servers. You would be responsible for updating glibc and restarting your server. In most cases it is as simple as running “yum upgrade glibc” or “apt-get upgrade glibc” and issuing a “reboot” command. We recommend you perform the upgrade asap to protect your server.

As always, if you have questions or concerns, please feel free to leave them in the comments below or contact our Support Department via Backstage.

Host Your Website in Paris, France!

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I am pleased to announce that we have added Paris, France as an option for shared, reseller, and both managed and unmanaged VPS hosting! This provides us a third hosting location in Europe!

As with our other location options, there are additional costs. These costs are as follows:

If you are interested in having your existing account migrated to a new location, you can fill out the form located in Backstage and our migrations team will be happy to take care of this for you. There is a one-time fee for us to migrate an existing account.

If you have any suggestions for locations, please let us know in the comments!

State of Site5: December 2014

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Hello there!

Winter is right around the corner, the weather is getting colder and we only have a few more weeks until Christmas!  No matter if the weather outside is frightful or not, we are still working hard on a lot of various things.  Here are a few of the things that have been keeping us busy over the past month.

  • Want to work with us? There are several positions open at Site5! We are a team that is just over 100 team members strong and allow you to work from the comfort of your own home no matter where that might be.
  • Our technology team is working on getting upgrades done from MySQL 5.1 to MySQL 5.5 and everything has been smooth sailing thus far.
  • On the security front, we are working on ways to enforce stronger passwords for cPanel and SiteAdmin. Remember, your best passwords are those that contain numbers, punctuation and a mixture of capitalized and lowercase letters.
  • Have you visited the Site5 Knowledge Base lately? There are currently 1,336 articles on there covering such topics as: Getting Started, WordPress Optimization Tips and How To: Generate & Restore Backups.  Have any suggestions for articles you’d like to see?
  • There is word in the pipeline that we will soon have a new hosting location to provide to you.  Where will it be?

This has been a great year for Site5. Over the past year we have seen:

  • Our new billing/CRM system (that will power Backstage soon) continues to be tested, tweaked and perfected. We’re currently discussing customer Beta plans & possibilities as well as the different paths to getting everyone into the new system!
  • Transition of our DNS system to make it geographically redundant
  • Tons of server updates and improvements
  • Boosting the visibility we have into server performance and uptime with a new server monitoring system
  • Check out the other updates and news we’ve had over the past year

That is it for the December update. From everybody at Site5, we hope you all have a happy holiday season.  Have questions? Make sure you leave them in the comments!

 

State of Site5: October 2014

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Hello Everyone!

The final quarter of 2014 is upon us! The last quarter of each year is always a delightful mix of hectic activity to complete goals set for the year, and anticipation of the holidays and the new year! It is no different here at Site5 as we work hard on various important projects, aiming to achieve significant progress before the new year rolls in!

Here are the highlights of what we have been working on:

  • We’re working hard on completing our new CRM backend. Our engineering team has been ironing out bugs and adding features based on feedback from various members of our team that are actively testing it!
  • Being a growing company we’re always in hiring mode and have several job openings. If you know any suitable candidates that possess the advertised qualifications/skills, please have them apply!
  • Work continues on our outbound spam filtering solution which will dramatically reduce incidences of servers getting blacklisted. We will provide more details as they become available.
  • The company organized staff meetups in Europe and USA. Being a 100% remote work force, such meetups provide an opportunity for staff members to meet up face to face and interact! We had plenty of awesome discussions and some great ideas coming out of them too!
  • We are migrating customer accounts in London to a new data center with new and improved hardware! The migrations are almost complete and have been quite smooth with minimal problems.
  • There have been some improvements to our helpdesk software, and some of the underlying processes for managing ticket queues. Without going into too many details, I’ll just say that these improvements have the potential to significantly reduce support wait times and increase quality of support!
  • We had issued a security advisory for Joomla on this blog. This is very important information, so please go through the blog post if you haven’t already, if you are a Joomla user.

That’s it from me for this month. We look forward to your questions in the comments! :)

Joomla! CMS Security Advisory

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Hi everyone!

There have been several new security vulnerabilities reported for the popular Joomla! CMS system. These are very serious security issues that could allow an attacker to gain unauthorized control of your web hosting account. More information can be found here:

http://developer.joomla.org/security/593-20140901-core-xss-vulnerability.html
http://developer.joomla.org/security/594-20140902-core-unauthorised-logins.html
http://developer.joomla.org/security.html

We strongly encourage every Joomla! installation to be upgraded to the latest available version immediately. The latest stable and secure versions are 2.5.26, 3.2.6, and 3.3.5.

Additionally, a wealth of security-related Joomla! documentation can be found at http://docs.joomla.org/Security. We strongly suggest getting familiar with it and looking into further securing your Joomla! CMS installations to protect your account from compromise. The Joomla! Security Center is also suggested to be regularly checked for any vulnerability reports or security patches.

As always, feel free to contact our Support Team if you have any questions or need help!

State of Site5: September 2014

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Hi there!

Wow, where did summer go? Much of the Northern Hemisphere has cooled down dramatically compared to normal temperatures this time of year. Autumn is certainly coming quickly, and things keep ticking right along here at Site5. Here is what we have been working on over the past month:

  • Our new account management system is pretty close to feature parity with our existing system. Some new features have been introduced as well that make things much easier to assist customers, and we are all looking forward to the migration.
  • We deployed an outbound spam filtering solution to a good portion of our servers that has dramatically cut down on the number of spam blacklists our servers end up on for a variety of reasons. We are very happy with the results so far, and we hope that, over time, you will notice the improvement too.
  • Site5 has agreed to be a sponsor for the 2015 GIANT conference, which is a conference for designers and builders of the web happening in Charleston, SC, USA.
  • Site5 is also sponsoring NEPA Blogcon, which is a convention about blogging, social media, marketing and Internet culture in Dallas, PA, USA.
  • Our new account migration tool is currently in beta testing, and it shouldn’t be long before it is live!
  • We still have multiple job openings available, including multiple Customer Support Specialist and Technical Support Specialist positions! If you, or anyone you know, are a good fit for any of the positions, please apply now!

And that’s all for now! Until October, I leave you with this:

“Sometimes the questions are complicated and the answers are simple.”
– Dr. Seuss

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