We feel it is important to tell you about a significant change in domain name registration procedures that could affect you. This change applies to all global top level domains (gTLDs), a gTLD being any domain that is not a country code, such as .ca or .us. This affects you whether you registered the domain through Site5 or another registrar.
On January 8, 2014 the domain registry authority ICANN revised its policies and now requires domain owners to validate their WHOIS information after registering, transferring, or modifying contact information for a domain.
Domains that do not have the validation process completed will be suspended.
It’s important that you complete the validation process as soon as you receive the notice.
What Can I Do Now?
- Make sure the domain owner email address is valid
- Ensure you have access to the email address and one you check regularly
- If you registered your domain through Site5, this is how you check the domain owner’s email address:
- Log into https://backstage.site5.com/client/domain
- Select the ‘pencil’ (edit) icon next to your domain name
- View your contact details
If you need to make changes:
- Disable the registrar lock on your domain, click ‘Save’
- Edit your contact details, click ‘Save’
- Re-engage the registrar lock, click ‘Save’
If your gTLD domain is not registered through Site5, this message still applies and you should contact your registrar to verify that the domain owner email address is correct.
When Will I Receive a Domain Validation Request?
You will receive one when:
- You register a new gTLD (e.g. .COM, .NET)
- You complete a domain transfer to Site5
- You change the first name, last name or email address of the domain owner
- A WHOIS Data Reminder Policy email bounces (this is sent 120 days before the renewal date of the domain registration)
- The 30-day or 5-day domain expiration notice emails bounce (this is sent to the domain owner)
The validation request is sent when any of these events take place. It will contain a link, and you must visit that link and follow the instructions on the webpage. Again, if verification is not completed, your domain will be suspended. This means your site and email will stop working until the contact information is validated.
If you suspect your domain was suspended because any of the above criteria have been met, but you cannot find a verification request, please make sure you are checking the email address associated with the domain. If you still cannot find the validation email, please contact Site5 support so we can help.
You can read more about the ICANN validation requirement here: http://www.icann.org/en/resources/compliance/complaints/registrars/contact-verification
If you have any questions about this new ICANN requirement, please don’t hesitate to ask!
Our team is expanding and we would love to have you join us! Site5 is currently looking for a System Engineer, Senior Systems Administrator, and two Technical Support Specialists. If you think you have the skills to fill any of these positions we would love to hear from you.
We are currently looking for a Systems Engineer. You may be working on kernel optimizations, optimizing virtualization environments, improving internal and external security and more. Here are the skills you will need:
- Managing Linux-based servers (5+ years)
- Virtualization experience, Xen preferred (3+ years)
- Scripting aficionado (Bash, Perl, Ruby, or Python)
- Comfortable working with Git
- Desire to create quality code that is easy to understand by your peers and maintainable for the long-term
Senior Systems Administrator
Another position we have open is for a Senior Systems Administrator. This full-time position is for somebody who is experienced in using and managing things like Apache, Pure-FTPd, MySQL, Exim and BIND. The more of these you know how to manage the better. Here are some of the projects or tasks you could be working on:
- Handling escalated server issues, DDoS attacks, network problems, hardware or software related server problems.
- Investigating ways we can tweak services and improve performance while reducing resource usage.
- Investigating server problems and finding ways we can prevent them from occurring again.
- Act as liaison to support department via our internal ticketing system on some higher-level issues affecting customer accounts.
- Handling maintenance tasks (kernel updates, reboots, fscks).
Other Open Positions
Site5 is currently looking for two Technical Support Specialists. Both positions are Wednesday through Sunday. One is for a 10AM-6PM shift and the other is for a 6PM-2AM shift. These jobs require you have administrator experience with cPanel/WHM, critical problem solving skills, the ability to multitask and more.
Why work with us? We are a 100 percent remote company. This means you can work from anywhere in the world. Site5 goes a step beyond taking care of our staff. We pay for the books to help if you want to learn a new skill. All staff is provided with 20 days paid time off a year.
Check out our career information page for more information about any of these positions or to be notified when new positions are posted.
Our State of Site5 for January was a bit later than normal, but that doesn’t mean February’s update isn’t chock-full of goodness! Arun said in January that we’re continuing to focus on organizational improvements, but our Software and Technology departments are also moving ahead at full speed.
Here are the key updates from the past few weeks:
- We’re still looking to a fill a few more positions. We currently have one Customer Support Specialist opening available, and we’re looking for a new Knowledgebase/Documentation Specialist, a Systems Engineer, and a Senior Systems Administrator. Browse to the Careers page if you feel you have what it takes to join Site5!
- Internal testing continues on our new billing system. We’re making sure we get all the kinks worked out before we begin using it in production.
- The rollout of cPanel 11.40 was completed and went pretty smoothly.
- Our DNS system has undergone a transition to make it geographically redundant. Our secondary DNS server is now located in Amsterdam, making it even more resilient than it was before!
If you have a suggestion for us, please suggest it so that others can chime in, vote it up, and help Site5 improve its services.
If you have anything else to ask or say, please do so in the comments! This month I will leave you with this:
“We are what we repeatedly do. Excellence, therefore, is not an act but a habit.”
It is a brand new year full of possibilities and we’re excited about all the amazing things we’re planning to do this year. Much of our focus over the past year was on organizational improvements and we will continue doing that this year as well, all with the larger goal of providing you best in class web hosting services!
Here are the key updates from the past month:
- We’re still in hiring more! As announced earlier, we’re in the process of expanding our phone support to 24×7 coverage so there are several jobs still open for phone support and other positions too. Head over to our careers page if you’re interested in applying!
- The CloudFlare plugin has been deployed to all servers on our platform. A SiteAdmin interface for CloudFlare has been added as well, which now makes it super easy for you to enable CloudFlare on your website!
- Our Technology department has been working hard on refining our anti-spam systems. Without going into a lot of technical details, let me just say that we’re going to get super adept at fighting off spam on our platforms.
- We’re in the process of testing cPanel 11.40 thoroughly internally so that we can start upgrading cPanel soon across our fleet.
- We are finalizing our plan to get Phusion Passenger upgraded and Ruby 1.9 and 2.0 installed. We will post up more information as soon as plans are crystallized. There is no ETA at this point.
- Our new billing/CRM system that will power Backstage is almost ready and we have started testing it internally!
As you can see, there is plenty of work going on behind the scenes to help improve our services. You can do your bit too by suggesting your ideas to us to help us improve – we’re all ears!
See you in the comments. Thanks!
We’re excited to announce that CloudFlare integration is now rolling out across all our managed servers! Unless you’ve been living under a rock, you’ll have heard about the waves that CloudFlare are making. They’re the cloud CDN (Content Distribution Network) and security service that’s protecting hundreds of thousands of websites of all sizes from attacks and providing global increases in speed and security. CloudFlare works by providing a worldwide network of servers that visitors to your site connect to, which complement our own global network of locations to ensure that your site is always performing its best.
We’re currently rolling out integration between our SiteAdmin and reseller servers (including managed VPS) and CloudFlare. This integration means that enabling CloudFlare on your website requires just a couple of clicks, without leaving your control panel or messing around with changing nameservers or DNS. Just log into cPanel or SiteAdmin and look for the CloudFlare icon – the instructions will guide you through the process. If the icon’s not there yet, don’t worry – we’ll get to your server soon.
For a full walkthrough of the setup, check out our Knowledge Base article on how to set up CloudFlare. And, if you require any assistance, just call, email or raise a ticket and we’ll be happy to help.
Happy Holidays! I don’t know about you, but 2013 seemed to fly by. It’s time to review the last twelve months!
Recapping some 2013 advancements:
- European cloud hosting was launched in Amsterdam, The Netherlands
- Unmanaged VPS was launched in six locations: Dallas, Seattle, San Francisco, Washington DC, Amsterdam, and Singapore
- We started offering the goMobi mobile website builder and .mobi domain registrations
- We started offering SSL certificates
- Our Malware scanning/protection service was launched
- PHP received a facelift on our servers :) PHP 5.4 was added, PHP 5.3 replaced 5.2 as the default handler, and PHP is now served via FastCGI
We added shared, reseller, and VPS hosting in three locations:
- Atlanta, Georgia
- Bucharest, Romania
- Sao Paulo, Brazil
We also made some pretty significant changes to customer service:
- We began routing tickets automatically to staff
- We added real-time “happy” or “sad” instant feedback to tickets
- We introduced the ability to submit feature ideas via this blog
Our design team released four free premium WordPress themes:
Lastly, we’re proud to have grown our staff 25% from last year. We’re up to 114 team members!
While certainly not everything we’ve worked on this year, it’s definitely a nice overview.
We hope everyone has a great and safe holiday season! Here’s to an even better 2014. :)
I am pleased to announce that we have added Sao Paulo as another option in Brazil for shared, reseller, and VPS hosting!
As with our other location options, there are additional costs. These costs are as follows:
If you are interested in having your existing account migrated to a new location, you can fill out the form located in Backstage and our migrations team will be happy to take care of this for you. There is a one-time fee of $5 for us to migrate an existing account.
This link can be used to test a download from a server located at our Sao Paulo location. You can use this to determine how fast file downloads could be if you host from Sao Paulo.
Sao Paulo Test Download Link (30 MB file)
Use this IP address if you would like to see latency or trace information: 126.96.36.199
If you have any suggestions for locations, please let us know in the comments!
We’re in the penultimate month of the year, and I must say it has been a very productive year. We have gotten a lot done, including key internal projects, new products & services, and several operational improvements, all geared towards providing an awesome web hosting experience to our customers!
Here is a summary of some of the key things that we have been working on in the past month:
- Our new billing system is almost ready, and we have started beta testing it internally with our staff members! There is still a long way to go of course before it replaces our existing systems.
- As announced previously, we’re opening up our phone support to eventual 24×7 coverage. We’re looking for awesome customer support specialists to join our team – job vacancies are available for both phone support and email based support positions.
- We had rolled out a Favorites section in SiteAdmin that allows customers to quickly and easily access the pages that they use most often. Judging by feedback so far, the feature has been very well received by customers!
- We recently added goMobi’s mobile website building solution as an add-on to our services. If you don’t have a mobile website, we would recommend that you check it out as goMobi is the world’s leading mobile website building solution, allowing you to quickly have a mobile-optimized website.
- Our Technology team has been evaluating the Cloudflare cPanel plugin, and this will be launched soon on our fleet in a phased manner.
- We are testing cPanel 11.38 so that we can roll that out across our fleet before cPanel 11.36 reaches end of life in January 2014.
- We launched a redesigned Site5.com website. We hope you like the new look of our website!
- We’re rolling out Apache/PHP updates, and this time the process is entirely RPM based (using packages we built inhouse!). As a result, the upgrades should be quicker and less resource intensive. Some of the changes with this upgrade include support for PHP 5.4, with PHP 5.3 replacing 5.2 as the default PHP handler, PHP served via FastCGI, plus some tweaks for better performance!
- Once the Apache/PHP updates have finished, we will start the process of updating all of our servers to a newer version of Phusion Passenger (4.0 branch), as announced recently. This will most likely happen sometime in December, although we don’t have any official ETA yet. We will keep you updated of course!
That is all for now. The holiday season isn’t very far away, so I’ll leave you with this opportunity to add $100 to your holiday shopping budget :)
See you in the comments. Thanks!