Staff Interview: Marian Onofrei
In this interview we talk to Marian, a Senior Support Manager from Romania, who shares some insights into the day to day of his role and what he loves about working remotely!
Where are you from?
I’m from a small mountainside town called Vatra Dornei, in Romania.
Where do you currently live?
When I started college I moved to Iași, a bigger city in Romania. This is where I live now and where all my friends are. But for a month or so, every year, I like to travel to different cities in Europe (for now, but I hope later I’ll be moving on to other continents, as well) and see how it is to live there. Although I guess “home” is still in Iași.
What’s your position with Site5 and how have you found it so far?
I’m currently Senior Support Manager and it’s awesome. I guess it’s because of the great people I work with. Kudos to them!
Tell us how your typical day goes!
I wake up at exactly 7:25 (I’m a morning person, I love this time of day). I grab breakfast and my tea, then it’s work, work and some more work. I cover escalated issues, I’m there to offer help for any of my co-workers who need it or are in any sort of dilemma – moral or otherwise (just joking, my efforts tend to only cover job related issues).
Once the job is done, I’m usually out with friends.
What do you enjoy about your job?
I love the variety, the fact that every day there’s something new for me to learn, every day a new situation that helps me grow. There’s never a dull moment and the fact that this jobs keeps me on my toes makes me enjoy it even more. I never start the day thinking that I can’t wait for it to be over, counting the hours till it’s done. I really enjoy what I do.
How did you come to be a Support Manager?
I started as a junior system administrator in 2008 at another company. I realized I was good at what I was doing and I was a quick learner. So I moved up and then came here, to Site5, where I’m now senior support manager.
Do you have any spare time to work on your own projects?
The great advantage when it comes to working from home is that I don’t lose any time commuting. No traffic jam from my bed to the office, which is in the other room. So yes, I have some spare time which I usually use to catch up on what’s new in technology or just stuff related to my work. Other than that, no new projects for now.
What’s most satisfying about your work?
Knowing that I helped someone who’s been struggling with a problem for days and I was able to properly explain both the reason why it happened and give the right solution.
Oh, and the awesome feeling you get when you stumble on a link on a social network and you realize it’s a site hosted in your network and you were the one who made it work.
How do you like working remotely?
I don’t like it, I love it! I never worked in an office but I don’t really want to. The flexibility I have working this way, the fact that I can be anywhere in the world, makes all the difference.
Advice for people aspiring to your role?
Always be up to speed with what’s going on in this field. Things are changing quickly and you need to be among the first to know. Also, never be scared to ask questions.
Any trends at the moment worth following?
As I said before, things move fast in this area. Today, what’s on the rise, can be obsolete tomorrow. So I don’t know, I’ll get back to you on that.