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State of Site5: 2013

6 Comments

Happy Holidays! I don’t know about you, but 2013 seemed to fly by. It’s time to review the last twelve months!

Recapping some 2013 advancements:

  • European cloud hosting was launched in Amsterdam, The Netherlands
  • Unmanaged VPS was launched in six locations: Dallas, Seattle, San Francisco, Washington DC, Amsterdam, and Singapore
  • We started offering the goMobi mobile website builder and .mobi domain registrations
  • We started offering SSL certificates
  • Our Malware scanning/protection service was launched
  • PHP received a facelift on our servers :)  PHP 5.4 was added, PHP 5.3 replaced 5.2 as the default handler, and PHP is now served via FastCGI

We added shared, reseller, and VPS hosting in three locations:

  • Atlanta, Georgia
  • Bucharest, Romania
  • Sao Paulo, Brazil

We also made some pretty significant changes to customer service:

  • We began routing tickets automatically to staff
  • We added real-time “happy” or “sad” instant feedback to tickets
  • We introduced the ability to submit feature ideas via this blog

Our design team released four free premium WordPress themes:

Lastly, we’re proud to have grown our staff 25% from last year. We’re up to 114 team members!

While certainly not everything we’ve worked on this year, it’s definitely a nice overview.

We hope everyone has a great and safe holiday season! Here’s to an even better 2014. :)

6 Comments

  • Need unmanaged on São Paulo

    • Yep we will work to push this out to all our locations later this year,

      thanks, Ben

  • Yet site5 is still asking for secret question and answer in support tickets, which are saved as plaintext.

    Anyone going through past tickets can easily capture these details.

    • I agree with this!

    • Yep, this is the way it currently works and one we will be replacing later this year as we push out the new backend system.

      Feel free to hit me up with any questions,
      Thanks, Ben

  • You guys are doing a great job. I’ve been through a number of hosts and Site5 is by far best. Thank you for that!

    Josh