Did you know you can submit tickets directly from within Backstage?

Contact Site5

We're here to help 24 hours a day, 7 days a week!

For New Customers

Sales Email:

Sales:
+1.888.748.3526 (10AM - 6PM ET Monday-Friday) International

For Existing Customers

Support: Submit via Backstage »
Billing: Submit via Backstage »
Management:
Sales:

Sales & Support:
+1.888.748.3526 (10AM - 6PM ET Monday-Friday) International

Full List of Email Contacts

You can open new tickets by sending an email to the appropriate address below.

Department	Purpose
24 x 7	All pre & post-sale service requests. Questions regarding any of our services.
Support 24 x 7	Outstanding technical assistance (24 hours a day, 7 days a week) no matter the account you hold! Please use the Support tab within Backstage to submit tickets to Technical Support. Additionally, you may us as well, but be sure to include account information (domain, customer id, etc.) in your email so that we can assist you as quickly as possible.
Billing Mon - Fri 6am - 6pm ET	Questions regarding an invoice or charge. Current clients wishing to terminate an account. Existing clients who would like to add or modify services.
Migrations Mon - Fri 8am - 4pm ET	Questions regarding your migration request/ticket.
Mon - Fri 9am - 6pm ET	Questions regarding our affiliate program.
Mon - Fri 10am - 6pm (ET)	Non-clients wishing to make UBE/UCE/Spam reports. Non-clients wishing to report DMCA & other international violations of law.
DMCA	Clients and non-clients wishing to file a DMCA request. DMCA requests must be submitted via FAX or REGULAR MAIL. Site5 will not accept DMCA reports or scanned documents sent via email. For instructions on filing a DMCA request to Site5, please click here.
	Do you have a complaint? Would you like to praise a staff member for a job well done? Contact our Management Team!

Live Chat: Sales and Support

We now offer Live Chat for both sales and support questions. Please visit our Live Chat page for operational hours. Also, please note that due to the sensitive nature of the information, billing-related assistance is not currently available via Live Chat. Please email our billing staff for billing-related questions.

Call Us Toll-Free: +1.888.SITE5.COM (+1.888.748.3526)

Do you have questions before you sign up? Have a support issue concerning your existing account? Call us! We provide toll-free phone Sales and Technical Support assistance during regular weekday business hours (9AM - 6PM ET).

International Callers: +1 (720) 545-9093

Please note: Our phone staff is not qualified to answer billing requests at this time. For any billing inquiries, please email the department directly. Our staff thanks you in advance!