• Call Us: 1-888-SITE5-COM
  • Smart people.  Smart hosting.   You've found your next web host.

Chat with the Friendly Folks at Site5

We're here to help!

Got a problem? Have a question? Chat with a friendly Site5 representative!

Sales

Do you have a question or problem for the Sales team? Ask them now via Live Chat!

Typical questions fielded by Sales:

  • Pre-Sales inquiries
  • Order questions
  • Feature availability questions
  • Plan changes/upgrades

Click here to chat

Sales Hours *
Monday through Friday
10am - 6pm ET

Support (Beta Test †)

Do you have a question or problem for the Support team? Ask them now via Live Chat!

Typical questions fielded by Support:

  • Website issues
  • Email problems
  • FTP problems
  • Network Status Updates

Click here to chat

Support Hours *
24 x 7

† = As Technical Support via Live Chat is currently Beta, it may not be available during the above-stated hours. Current support load will dictate availability.

Existing Customers!

Please have your domain name available when contacting our team so that we can assist you promptly. Also, please note that certain complex issues must be handled by our level-3 systems administrators via our helpdesk. If necessary, our live chat support agents may request that you open a technical support ticket with your issue.


PLEASE NOTE:

Billing asssistance is NOT available via Live Chat. Due to the extremely sensitive nature of many billing issues, we only deal with them via our ticketing system within Backstage.

* = The hours listed above are Live Chat operational hours. Please visit our main contact page for full departmental hours.