Live Chat
We're here to help! Click below to speak to a live Site5 team member.
| Sales | Support |
|---|---|
|
Do you have a question or problem for the Sales Team? A friendly and helpful Site5 representative is ready with answers! Typical questions fielded by Sales:
Sales Hours Monday through Friday Saturday & Sunday |
Do you have a question or problem for the Support Team? Our friendly, knowledgeable Site5 support staff is available 24/7 to help! Typical questions fielded by Support:
Support Hours
24 Hours a Day 7 Days a Week |
Existing Customers:
Please have your domain name available when contacting our team so that we can assist you promptly. Also, please note that certain complex issues must be handled by our level 2 or level 3 systems administrators via our helpdesk. If necessary, our live chat support agents may request that you open a technical support ticket with your issue. Thank you!
PLEASE NOTE:
Billing asssistance is NOT available via Live Chat. Due to the extremely sensitive nature of many billing issues, we only deal with them via our ticketing system within Backstage.
Some Firefox users have reported connection issues when attempting to use Live Chat. Please disable any browser extensions as that resolves the problem.
"They have truly delivered in every aspect of their promised service, offering very knowledgable, prompt and friendly support alongside a brilliant specification (space, bandwidth - everything, superb!). In honesty, for such a great service, I should really be paying more!"
Ray Wilson, www.hadesgate.co.uk