Contact Site5 / Live Chat

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Sales Support

Do you have a question or problem for the Sales Team? A friendly and helpful Site5 representative is ready with answers!

Typical questions fielded by Sales:

24 Hours a Day

7 Days a Week

  • Pre-Sales inquiries
  • Order questions
  • Feature availability questions

Do you have a question or problem for the Support Team? Our friendly, knowledgeable Site5 support staff is available 24/7 to help!

Typical questions fielded by Support:

24 Hours a Day

7 Days a Week

  • Website/FTP/MySQL issues
  • Email problems
  • Network Status Updates

Existing Customers:

Please have your domain name available when contacting our team so that we can assist you promptly. Also, please note that certain complex issues must be handled by our level 2 or level 3 systems administrators via our helpdesk. If necessary, our live chat support agents may request that you open a technical support ticket with your issue. Thank you!


PLEASE NOTE:

Billing assistance is NOT available via Live Chat. Due to the extremely sensitive nature of many billing issues, we only deal with them via our ticketing system within Backstage.

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