Providing incredible support is what we're known for--and it's what we've been doing for the past seven years (time certainly flies when you're having fun!). Here's a list of resources that are available to help answer any questions you may have.
Questions before you sign up?
- Frequently Asked Questions
- Pre-Sales Forum
- Chat with a live sales representative!
- E-mail our Sales Team
Resources for Customers
- Contact Information for the various Site5 departments.
- Backstage - Use Backstage to manage all aspects of your account including submitting tickets to our Genius Team.
- Wiki - Searchable database of common questions and support issues. If you think of something that is missing from here, let us know and we'll add it. *New Software, Updated Entries*
- Community Forums - Active community forum, frequented by Site5 staff and Site5 customers. Love us? Hate us? We want to know your opinion, and this is the place to give it!
- Official Maintenance and Outage Notices - The official source for up to the minute information from our operations crew regarding outages, maintenance and other tangy technical tidbits.
- Site5 News and Ramblings - This is where we talk about what's going on here at Site5. Catch all kinds of useful info here, including our popular monthly "Site5 Pipeline" posts. It's like a mini State of the Union address, except Site5 is "the Union" and it's given by our General Manager, not our President. Good enough for government work, though.
- Additional Resources - Links to useful websites, software and scripts.
- Current Network Status - Check your server's current availability status.
- Uptime Reports - Reports of server uptime from our custom-built monitoring service.
Legal Stuff
- Service Agreement - A legal contract between Site5 and all customers.
- Terms of Service (TOS) - Specific rules and regulations governing use of Site5 services.
- Resource Usage Policies (RUP) - Specific rules and regulations governing resource usage.
- Guarantees - Detailed explanations of and terms pertaining to our three guarantees.
- Privacy Policy - Guidelines and explanations about how we use the information we collect.

