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Support Center

Providing incredible support is what we're known for--and it's what we've been doing for the past seven years (time certainly flies when you're having fun!). Here's a list of resources that are available to help answer any questions you may have.

Questions before you sign up?

Resources for Customers

  • Contact Information for the various Site5 departments.
  • Backstage - Use Backstage to manage all aspects of your account including submitting tickets to our Genius Team.
  • Wiki - Searchable database of common questions and support issues. If you think of something that is missing from here, let us know and we'll add it. *New Software, Updated Entries*
  • Community Forums - Active community forum, frequented by Site5 staff and Site5 customers. Love us? Hate us? We want to know your opinion, and this is the place to give it!
  • Official Maintenance and Outage Notices - The official source for up to the minute information from our operations crew regarding outages, maintenance and other tangy technical tidbits.
  • Site5 News and Ramblings - This is where we talk about what's going on here at Site5. Catch all kinds of useful info here, including our popular monthly "Site5 Pipeline" posts. It's like a mini State of the Union address, except Site5 is "the Union" and it's given by our General Manager, not our President. Good enough for government work, though.
  • Additional Resources - Links to useful websites, software and scripts.
  • Current Network Status - Check your server's current availability status.
  • Uptime Reports - Reports of server uptime from our custom-built monitoring service.

Legal Stuff