Support
Just getting started and have a few questions?
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Already a customer?
- Contact Information for the various Site5 departments.
- Backstage Use Backstage to manage all aspects of your account including submitting tickets to our Genius Team.
- Wiki Searchable database of common questions and support issues. If you think of something that is missing from here, let us know and we'll add it. *New Software, Updated Entries*
- Community Forums Active community forum, frequented by Site5 staff and Site5 customers. Love us? Hate us? We want to know your opinion, and this is the place to give it!
- Official Maintenance and Outage Notices The official source for up to the minute information from our operations crew regarding outages, maintenance and other tangy technical tidbits.
- Site5 News and Ramblings This is where we talk about what's going on here at Site5. Catch all kinds of useful info here, including our popular "Site5 Pipeline" posts. It's like a mini State of the Union address, except Site5 is "the Union" and it's given by members of Management, not our President. Good enough for government work, though.
- Current Network Status Check your server's current availability status.
- Uptime Reports Reports of server uptime from our custom-built monitoring service.
Want to read more about our policies?
- Service Agreement A legal contract between Site5 and all customers.
- Terms of Service (TOS) Specific rules and regulations governing use of Site5 services.
- Domain Registration Agreement Agreement for domain names registered through Site5.
- Resource Usage Policies (RUP) Specific rules and regulations governing resource usage.
- Guarantees Detailed explanations of and terms pertaining to our three guarantees.
- Privacy Policy Guidelines and explanations about how we use the information we collect.
Five Reasons Why You Should Choose Site5!
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We Guarantee Our Hosting
99.9% uptime guarantee, support guarantee, and a 60 day money back guarantee.Learn More »
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Free Trial With No Risk
A risk free decision with our 30 day free trial. Try us today!Learn More »
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Expert Tech Support
Our team of web hosting experts are here 24/7 to help you.Learn More »
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Easy to Use Hosting
Take the video tour to see how easy it is to get a website online!Learn More »
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Our Customers Love Us
We make our customers happy and it shows! Read their reviews!Learn More »
Love for Site5
Geoff Pumford Read More Reviews »"Your customer service is excellent - not just good. This was the 4th query in 2/3 years and each and every time the response has been brilliant."


