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Support / Need Assistance
You might be interested in:
Just getting started and have a few questions?
- Contact Information
for the various Site5 departments.
Use Backstage to manage all aspects of your account including submitting tickets to our Genius Team.
- Knowledge Base
Searchable database of common questions and support issues. If you think of something that is missing from here, let us know and we'll add it.
Do you have a question not answered in our Knowledge Base? Ask it here!
- Official Maintenance and Outage Notices
The official source for up to the minute information from our operations crew regarding outages, maintenance and other tangy technical tidbits.
- Site5 News and Ramblings
This is where we talk about what's going on here at Site5. Catch all kinds of useful info here including our popular "State of Site5" posts. It's like a mini State of the Union address, except Site5 is "the Union" and it's given by members of the Management Team.
- Current Network Status
Check your server's current availability status.
- Uptime Reports Reports of server uptime from our custom-built monitoring service.
Want to read more about our policies?
- Service Agreement
A legal contract between Site5 and all customers.
- Terms of Service (TOS)
Specific rules and regulations governing use of Site5 services.
- Domain Registration Agreement
Agreement for domain names registered through Site5.
- Resource Usage Policies (RUP)
Specific rules and regulations governing resource usage.
Detailed explanations of and terms pertaining to our three guarantees.
Guidelines and explanations about how we use the information we collect.