Chat With Us
Full List of Email Contacts
You can open new tickets by sending an email to the appropriate address below.
Support - Available: 24/7
- Outstanding technical assistance (24 hours a day, 7 days a week) no matter the account you hold!
- Please use the Support tab within Backstage to submit tickets to Technical Support.
- Additionally, you may us as well, but be sure to include account information (domain, customer id, etc.) in your email so that we can assist you as quickly as possible.
- Available: 24/7
- All pre & post-sale service requests.
- Questions regarding any of our services.
Billing - Available: Mon - Fri / 10am - 6pm ET
- Questions regarding an invoice or charge.
- Current clients wishing to terminate an account.
- Existing clients who would like to add or modify services.
Migrations - Available: 24 hours a day, Monday to Friday.
- Questions regarding your migration request/ticket.
- Available: Mon - Fri / 9am - 6pm ET
- Questions regarding our affiliate program.
- Available: Mon - Fri / 10am - 6pm ET
- Non-clients wishing to make UBE/UCE/Spam reports.
- Non-clients wishing to report DMCA & other international violations of law.
- Clients and non-clients wishing to file a DMCA request.
- DMCA requests must be submitted via FAX or REGULAR MAIL.
- Site5 will not accept DMCA reports or scanned documents sent via email.
- For instructions on filing a DMCA request to Site5, please click here.
Live Chat: Sales & Support
We now offer Live Chat for both sales and support questions. Please visit our Live Chat page for operational hours. Also, please note that due to the sensitive nature of the information, billing-related assistance is not currently available via Live Chat. Please email our billing staff for billing-related questions.
Call Us Toll-Free: +1-888-SITE5.COM (+1-888-748-3526)
Do you have questions before you sign up? Have a support issue concerning your existing account? Call us! We provide toll-free phone Sales and Technical Support assistance during regular weekday business hours (10AM - 6PM ET).
2500 Ridgepoint Drive
Austin, TX 78754